Emergency Response
In case of an emergency, follow the emergency response plan you have in place at your site.
If necessary, call 111 (in New Zealand) and ask for the required emergency service/s.
The 24 hour Orica Emergency Response Service free phone number is
0800 734 607.
Emergency Response Service
The Orica Emergency Response Service (ERS) operates 24 hours a day, seven days a week, providing telephone advice and assistance to the public, emergency services and others on incidents relating to the transport, storage and use of chemical products and raw materials in emergency situations. The service has over 25 years experience in provision of emergency response services to Orica across Australia and New Zealand. Outside of these regions Orica businesses take direct responsibility for their emergency response. Callers to the service include Orica sites, customers, transport carriers, emergency services, government authorities, hospitals and members of the public. The ERS Coordinators are trained to handle a wide range of incidents from human exposures to transport emergencies.
The service can be accessed 24 hours a day from Australia and New Zealand via toll free numbers (1800 033 111 in Australia or 0800 734 607 in New Zealand), as well as via international access numbers from the Asia-Pacific region. These numbers are typically displayed on client company Material Safety Data Sheets (MSDS), product labels, Emergency Procedure Guides, Emergency Information Panels, shipping documentation, client entries in telephone directories, emergency response plans and on after hours recorded messages. Callers to the service are connected to an ERS Coordinator within approximately 20 seconds. All incoming calls to the service are recorded.
Trained ERS Coordinators (chemists/engineers) quickly assess the risks associated with any emergency situation by asking appropriately targeted questions, using risk assessment checklists and referring to information databases as required. ERS Coordinators provide advice to help the caller establish priorities and rapidly bring the situation under control, while minimising any associated impact. Such advice typically includes instructions and guidance relating to:
- First aid, health effects and seeking medical help;
- Product hazards;
- Environmental protection;
- Personal protective equipment;
- Contacting emergency services;
- Evacuation;
- Spill clean up methods; and
- Crisis management.
ERS Coordinators have immediate access to MSDS's and chemical information databases, as well as contact details for key personnel within client companies (in case further information or assistance is required). ERS Coordinators typically remain involved in the handling of the incident until the situation is under control, liaising with all involved parties. This involvement ranges from liaising with emergency services and treating doctors, to organising contract clean up resources on behalf of client company personnel and informing client company representatives of progress.
The ERS carries quality certification to ISO 9001:2008, ensuring that the systems and procedures of the service represent best practice and are subject to continuous improvement. Its flexible systems ensure that specific requirements can be readily integrated into the service provided.
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